ju77 Privacy Policy – How We Handle Your Personal Data

1. Who We Are (Data Controller)

1.1 The ju77 Platform, accessible at ju77.asia, is operated by ju77 ("ju77," "we," "us," or "our"). For the purposes of this Privacy Policy, ju77 acts as the data controller in respect of personal data collected through the Platform.

1.2 Questions about this Privacy Policy or requests to exercise your data rights should be directed to our support team at [email protected] (plain text — not a clickable link).

2. Data We Collect

2.1 ju77 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC / passport number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number (e.g. Jazz, Ufone, Telenor)	Account management, 2FA, transactional communications
Financial Data	Payment account details (JazzCash, Easypaisa, bank account), deposit and withdrawal history	Transaction processing, fraud prevention, AML compliance
Technical Data	IP address, browser type, device identifiers, operating system	Platform security, fraud detection, performance optimisation
Usage Data	Login timestamps, pages visited, games played, bet history, session duration	Service delivery, responsible gaming monitoring, analytics
Verification Data	Government-issued ID scans, selfie photographs, proof of address	KYC / AML verification as required by platform policy
Communications Data	Live chat transcripts, email correspondence, support tickets	Customer service, dispute resolution, quality assurance

2.2 You are not required to provide all categories of data simply to browse the Platform. However, full account functionality — including depositing, wagering, and withdrawing — requires the Identity, Contact, and Financial Data categories at minimum.

3. How We Collect Your Data

3.1 Directly from you — when you register an account, submit verification documents, make deposits or withdrawals, contact our support team, or participate in promotions.

3.2 Automatically — when you use the Platform, we collect Technical Data and Usage Data through server logs, session tracking, and cookies (see Section 5).

3.3 From third parties — we may receive data from payment processors (such as JazzCash or Easypaisa) to confirm transaction status, from identity verification service providers to validate documents, and from fraud detection services to assess account risk.

4. Purposes and Legal Bases for Processing

4.1 ju77 processes personal data on the following legal bases:

• Performance of a contract — processing necessary to operate your account, process transactions, pay winnings, and provide the services you have requested.
• Legal obligation — processing required to comply with anti-money laundering (AML) obligations, age verification requirements, fraud prevention duties, and other applicable legal or regulatory obligations.
• Legitimate interests — processing carried out for ju77's legitimate business interests, including platform security, fraud detection, analytics, and improvement of services, where such interests are not overridden by your rights.
• Consent — where we rely on consent (principally for marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

5.1 The ju77 Platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies are small data files placed on your device when you visit the Platform.

5.2 We use the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function. These include session cookies that maintain your login state. You cannot opt out of these cookies without disabling the Platform entirely.
• Functional cookies — remember your preferences such as language settings or previously selected game categories.
• Analytics cookies — collect aggregated data about how players use the Platform, helping us understand navigation patterns and improve page performance. These do not identify individual users.
• Security cookies — assist in detecting and preventing fraudulent login attempts and unusual account activity.

5.3 You may control cookie behaviour through your browser settings. Note that disabling certain cookies may affect Platform functionality, including your ability to remain logged in to your ju77 account.

6. Data Sharing and Third-Party Disclosure

6.1 ju77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT network processors, as necessary to execute your transactions.
• Identity verification providers — third-party KYC service providers used to verify the identity and age of account holders as required by platform policy.
• Fraud prevention and AML screening services — to detect and prevent fraudulent activity and to comply with anti-money laundering obligations.
• IT infrastructure and hosting providers — cloud hosting and database providers who store Platform data subject to strict confidentiality agreements.
• Legal and regulatory authorities — where we are required by law, court order, or regulatory directive to disclose personal data. ju77 will notify affected users where legally permitted to do so.

7. International Data Transfers

7.1 The ju77 Platform may store or process personal data outside of Pakistan, including on servers located in other jurisdictions. Where such transfers occur, ju77 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual protections with receiving parties.

7.2 By using the ju77 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where our servers or service providers are located.

8. Data Retention

8.1 ju77 retains personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

8.2 Financial transaction records and KYC verification documents are retained for a minimum period in line with applicable AML regulations, which typically require retention for five to seven years from the date of the transaction or account closure, whichever is later.

8.3 Where data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, ju77 will securely delete or anonymise the data.

9. Data Security

9.1 ju77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, password hashing using one-way cryptographic algorithms, two-factor authentication options, access controls limiting data access to authorised personnel only, and regular security assessments of our infrastructure.

9.2 While ju77 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. ju77 staff will never ask for your password.

9.3 In the event of a data breach that is likely to result in a risk to your rights, ju77 will take steps to notify affected users in accordance with applicable requirements.

10. Your Rights

10.1 Subject to applicable law, you may have the following rights in relation to your personal data held by ju77:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restriction of processing — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object — to object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

10.2 To exercise any of these rights, please contact the ju77 support team via live chat or email at [email protected]. We will respond within a reasonable timeframe. Identity verification may be required before we can action your request.

11. Marketing Communications

11.1 With your consent, ju77 may send you promotional communications about bonuses, new games, sportsbook offers, and platform updates via email or push notification. You may opt out of marketing communications at any time by contacting our support team or by using the unsubscribe mechanism included in any marketing email.

11.2 Opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

12. Children's Privacy

12.1 The ju77 Platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

13. Links and Third-Party Services

13.1 The ju77 Platform may reference third-party payment providers or game studios in a functional context. ju77 is not responsible for the privacy practices of any third-party service. You should review the privacy policies of any third-party service you use in connection with the Platform, including your chosen payment provider (e.g., JazzCash or Easypaisa).

14. Changes to This Policy

14.1 ju77 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the contact details on their account or via a notice on the Platform. Continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.

14.2 The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

15.1 If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how ju77 handles your personal data, please contact us via live chat on the Platform or by email at [email protected]. Our support team is available 24/7 in English and can assist players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan.